Frequently Asked Questions

Everything you need to know about We Threshold wellness experiences

General Questions

What is We Threshold?

We Threshold is a premium mobile sauna service that brings transformative wellness experiences directly to your location across Melbourne & Victoria. We combine heat exposure, cold therapy, and breathwork practices to create comprehensive wellness sessions.

How does the mobile sauna work?

We bring a fully equipped, premium sauna setup to your chosen location. Our team handles all setup, operation, and cleanup. You simply enjoy the experience in the comfort and privacy of your preferred space.

What areas do you service?

We service all of Greater Melbourne & Victoria and surrounding areas, including Bondi Beach, Melbourne & Victoria, Northern Beaches, Eastern Suburbs, and beyond. Contact us to confirm availability in your specific location.

How long does a session last?

Our casual sessions are 90 minutes, which includes heat exposure, cold therapy, breathwork, and consultation time. Group sessions are 2 hours. We also offer custom durations for corporate wellness programs.

Booking & Pricing

How do I book a session?
You can book directly through our website by selecting your preferred service, date, time, and location. You’ll receive instant confirmation via email with all session details.
What is your cancellation policy?
We require 24 hours notice for cancellations or rescheduling. Cancellations made less than 24 hours before your session will incur a 50% fee. No-shows are charged the full session amount.
Do you offer gift cards?
Yes! We offer digital gift cards in any amount. They never expire and can be redeemed for any service or membership. Perfect for birthdays, holidays, or special occasions.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods. Payment is processed securely at the time of booking.

Session Details

What should I bring to my session?
We provide everything you need including towels, robes, and refreshments. Just bring yourself and comfortable clothing. We recommend bringing a water bottle, though we provide hydration as well.
What should I wear?
Wear whatever makes you comfortable. Most people wear swimwear or athletic clothing. We provide robes and towels for your convenience.
Is it safe for beginners?
Absolutely! Our sessions are suitable for all experience levels. Our wellness guides will assess your comfort level and adjust the session accordingly. We provide full instruction and support throughout.
Are there any health restrictions?
While sauna therapy is safe for most people, we recommend consulting your doctor if you have cardiovascular conditions, are pregnant, or have other health concerns. Please inform us of any medical conditions when booking.

Membership

How do memberships work?
Memberships provide monthly access to sessions at discounted rates. Choose from Essential (4 sessions), Premium (8 sessions), or Elite (unlimited). Members also receive priority booking and exclusive perks.
Can I pause my membership?
Yes, you can pause your membership for up to 2 months per year. Simply contact us at least 7 days before your next billing cycle.
Do unused sessions roll over?
Sessions roll over for one month only. This provides flexibility while encouraging regular wellness practice for optimal benefits.
Can I share my membership?
Memberships are personal and non-transferable. However, Premium and Elite members receive complimentary guest passes each month to share the experience with friends and family.

Health & Safety

How do you ensure hygiene and safety?
We maintain the highest hygiene standards. All equipment is thoroughly cleaned and sanitized between sessions. Our saunas are professionally maintained and regularly inspected for safety.
What temperature is the sauna?
Our saunas operate between 70-90°C (158-194°F). Temperature can be adjusted based on your comfort level and experience. Our guides will help you find the optimal temperature.
How cold is the cold plunge?
Our cold plunge is maintained between 10-15°C (50-59°F). This temperature range provides optimal benefits while remaining safe and manageable for most people.
What if I feel uncomfortable during the session?
Your comfort and safety are our top priorities. Our wellness guides monitor you throughout the session and you can stop or adjust the experience at any time. We encourage open communication about your comfort level.

Ready to Experience WeThreshold?

Book your experience today and discover the transformative power of heat and cold therapy delivered to your location
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WE THRESHOLD

Premium mobile sauna experiences bringing wellness to your doorstep across Melbourne & Victoria.

Service Area:

Melbourne & Victoria

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